Customer Service Flow
The following is the flow of service and settlement of customer complaints.
1. Complaint Access Service
- Contact Center : 021-5083-8899
- Email : customer.care@aggi.co.id
2. Customer submits Oral/Written Complaint
The customer submits a complaint by including:
- Customer identity
- Insurance Policy Number
3. Customer data verification
Officers will check documents/conduct surveys
4. Claim Process
The insurance company will follow up on the claim submission
5. Complaint Settlement
